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Saturday, April 20, 2024
Glia Blog | Digital Customer Service Explained
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Posts by Ryan Baillargeon
Ryan Baillargeon
13 POSTS
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Insurance
Research Finds Younger Insurance Agents Expect More Digital Channels
Ryan Baillargeon
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April 5, 2024
Customer Engagement
SMS as Part of Insurance Companies’ Interaction Strategy
Ryan Baillargeon
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December 15, 2023
Digital Customer Service
Insurance Digital Self-Service Still Requires Human Support
Ryan Baillargeon
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October 13, 2023
Customer Experience
Optimizing the Online Sales Experience to Boost Conversions
Ryan Baillargeon
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September 8, 2023
Contact Center
Deriving Value from the Insurance Contact Center
Ryan Baillargeon
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July 21, 2023
Customer Experience
Why Creating an “Amazon-like Experience” May Not be Right for Insurance
Ryan Baillargeon
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June 2, 2023
Customer Experience
Expedition CU Exemplifies the Power of Consolidating Phone & Digital on...
Ryan Baillargeon
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April 6, 2023
Insurance
Every Insurance Interaction is Critical: How to Improve Policyholder Retention
Ryan Baillargeon
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January 13, 2023
Insurance
Give Your Insurance Agents the Gift of Premium Support
Ryan Baillargeon
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December 23, 2022
Insurance
The Human Touch in Insurance Isn’t Going Away — It’s Moving...
Ryan Baillargeon
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November 11, 2022
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