Glia Blog | Digital Customer Service Explained

Hear from three working parents about how working at Glia makes their days a little less chaotic and how Glia supports them in their journey.

Disconnected service experiences are the root cause of many customer support woes: Real-time visibility provides a seamless solution that benefits everyone.

Unlike older insurance agents who prefer to interact via phone and email, Glia research found younger agents show a strong preference for digital channels, led by chat.

In the spirit of Community Banking Month, Horicon Bank shares some of the ways it supports its community.

Using an ideal call center software solution is the best way for your business to find solutions to improve communication and productivity.

Learn the importance of Customer Centricity and how to achieve it in order to generate a game-changing impact on your business.

To serve customers and members efficiently and effectively, agents must be set up for success. Here’s how to do it with a seamless agent experience.

How to evolve to a staffing & operational model that unifies and takes control over ALL of your customer interactions. Imagine: 1 unified interaction team.

Community banks and credit unions need to navigate the challenges of Generative AI to stay competitive. Here’s how.

By automatically matching the right interaction to each customer with Unified Interaction Management, it is possible to improve results in 4 categories.